Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Fakinature ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from fakinature.com (the "Site").
Who We Are
Fakinature is an artificial plant retailer based in Australia, serving hospitality businesses across the United States. You can contact us at any time at hello@fakinature.com.
Information We Collect
When you visit the Site, we collect information about your device and browsing activity, including your IP address, browser type, time zone, and the pages you view. We collect this using cookies and similar technologies.
When you make a purchase, we collect the personal information you provide, including your name, billing and shipping address, email address, phone number, and payment information. Payment details are processed securely by our payment providers and are not stored by us.
How We Use Your Information
We use the information we collect to fulfil and ship your orders, communicate with you about your purchase, provide customer support, send updates and marketing where you have consented, prevent fraud, and improve our Site and services.
Sharing Your Information
We share your personal information with service providers who help us run our business, including Shopify (our e-commerce platform), payment processors, and shipping and fulfilment partners. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.
We do not sell your personal information.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, contact us at hello@fakinature.com.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
Cookies
We use cookies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "last updated" date at the top of this page.
Contact Us
For questions about this Privacy Policy or how we handle your information, email us at hello@fakinature.com.